Social accountability in the delivery of social protection: exploration of approaches and principles


Access the slide presentation here

Read the summary of the discussion

See the Q&A

This was a three-part webinar series focused on social accountability in the delivery of social protection. 'Social accountability' is a citizen-centered approach to accountability in government services and schemes. It plays an important role in reducing error, fraud and corruption; ensuring that cash is delivered to recipients regularly, reliably and accessibly; improving policy design; and strengthening state-society relations. Social accountability refers to the steps that governments can take to improve the participation of recipients and broader civil society in accountability initiatives, and the steps that recipients and broader civil society can take to hold governments to account for the delivery of social protection. 

The second webinar has explored different approaches to social accountability (such as grievance and complaint mechanisms and community committees) and the design principles which strengthen social accountability, sustainability and scale up, and inclusion and accessibility of social accountability mechanisms.


Salum Rashid Mohamed, Head of the Social Protection Unit, Zanzibar

Abdurrahman Syebubakar, Chief Technical Advisor, Integrated Referral and Service (IRS) System for Social Protection and Poverty Reduction, Indonesia


Alice LivingstoneSocial Protection Adviser at HelpAge International


The first webinar unpacked the concept of social accountability, explaining the approaches and principles involved and specific considerations needed for its application in the social protection sector. Held on 18 January 2018.

The third webinar considered the enabling environment for social accountability, that is the role of national legal frameworks and international conventions and instruments, the willingness and capacity of state actors to respond, and the role of information systems and technology. Held on 21 June 2018.

Speakers from civil society, government and international specialists have presented their perspectives and experiences of social accountability in social protection.