Social accountability in the delivery of social protection: exploration of approaches and principles


This was a three-part webinar series focused on social accountability in the delivery of social protection. 'Social accountability' is a citizen-centered approach to accountability in government services and schemes. It plays an important role in reducing error, fraud and corruption; ensuring that cash is delivered to recipients regularly, reliably and accessibly; improving policy design; and strengthening state-society relations. Social accountability refers to the steps that governments can take to improve the participation of recipients and broader civil society in accountability initiatives, and the steps that recipients and broader civil society can take to hold governments to account for the delivery of social protection. 

The second webinar has explored different approaches to social accountability (such as grievance and complaint mechanisms and community committees) and the design principles which strengthen social accountability, sustainability and scale up, and inclusion and accessibility of social accountability mechanisms.


Salum Rashid Mohamed, Head of the Social Protection Unit, Zanzibar

Abdurrahman Syebubakar, Chief Technical Advisor, Integrated Referral and Service (IRS) System for Social Protection and Poverty Reduction, Indonesia


Alice LivingstoneSocial Protection Adviser at HelpAge International


This webinar was the second of the Social Accountability Series, which was organized by IPC-IG and HelpAge International. Please join the Social accountability in the delivery of social protection online community if you are interested in following the most recent discussions on the topic.