Single Window Services: Models, International Experiences and the Country Case of Brazil’s Cadastro Único


Integrated delivery of social protection leads to the improvement of access to and quality of the social protection programmes and services. The Single Window Services (SWS) is one mechanism used by many countries to deliver integrated social protection programmes and services to the users. Generally, single windows for social protection are implemented to reduce barriers to enable the poor, vulnerable, and socially excluded groups – particularly those living in rural or remote areas – to access relevant programmes and services. A SWS typically involves the client or target beneficiary approaching a single location (physical or web-based), or being approached by SWS facilitators, where they benefit – getting informed and receiving services – from improved access to the benefits for which they are eligible.

German Development Cooperation (Deutsche Gesellschaft für Internationale Zusammenarbeit, GIZ, on behalf of the German Federal Ministry of Economic Development Cooperation) has supported a range of partner countries to move towards a more integrated social protection system. GIZ has commissioned a background study on international examples of SWS models in the field of social protection from emerging and developing countries, comparing their main features, and providing an analysis to help guide the design and implementation of SWS models. 

This webinar officially launched the background study through a presentation of the key concepts of SWS, followed by a presentation of the first country case on the Cadastro Único by representatives from Brazil’s Ministry of Social Development. Access the study here.

Cadastro Único is a single registry through which eligible citizens may access a wide range of social protection programmes and services implemented by various ministries and government agencies. While the Conditional Cash Transfer (CCT) programme Bolsa Familia is the main user of Cadastro Único, it is also used as the single-entry point for around 30 social programmes across multiple ministries. Details of design and implementation features and challenges have been presented and discussed. 


Martina Bergthaller, Independent Consultant

Marcos de Souza e Silva, General Coordinator for Planning and Monitoring, the Ministry of Social Development (MDS), Brazil


Valerie Schmitt, Deputy Director, Social Protection Department, ILO Geneva

Veronika Wodsak, Bureau International du Travail (BIT-ILO)


Alicia Spengler, Advisor, the Sector Initiative for Social Protection, Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH


Interested in this topic? Join the ''Social Registries and integrated MISs for social protection'' Online Community