Also known as “Grievance redress mechanisms (GRMs)”, they “refer to the formal institutions and channels that capture beneficiary complaints or grievances related to targeting, service delivery, or other program functions, and provide redress. Grievance redress is an important element of managing a targeted program, particularly when cash is involved. Grievance redress mechanisms can be important for mitigating inclusion and exclusion errors and for monitoring corruption.”
Also See: Grievance redress mechanisms
Source: Bassett, L. et al. 2012. "Rules, roles, and controls: governance in social protection with an application to social assistance". Social Protection and labor discussion paper, No. SP 1206. Washington, DC: World Bank. <http://documents.worldbank.org/curated/en/301371468151778608/pdf/676120NWP012060Box367885B00PUBLIC0.pdf>. Accessed 11 June 2020.