Implementing and improving: a national case management system for child protection in Zimbabwe

Implementing and Improving: A National Case Management System for Child Protection aims to chronicle a journey of dynamic programming in child protection in Zimbabwe. The first section is focused on the initial phases of program implementation, and describes the development of the harmonized social cash transfer (HSCT) program and the national case management system (NCMS), a cornerstone element of the child protection system, from background to inception to scale up. The second section is focused on how UNICEF Zimbabwe managed the process of improvement – the iterative cycles of planning, implementation, data collection and evidence generation, and change that took place once the program was implemented at scale.