The digitalisation of social protection before and since the onset of Covid-19: Opportunities, challenges and lessons

This paper discusses the main opportunities and challenges associated with digital social protection, drawing on trends pre-Covid and since the onset of the pandemic. It offers eight lessons to help social protection actors capitalise on technology’s potential in a risk-sensitive manner.

See also the infographics Opportunities and risks of digital social protection delivery and Eight lessons for digital social protection delivery based on the publication.