Social accountability in the delivery of social protection: enabling environment


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This was a three-part webinar series focused on social accountability in the delivery of social protection. 'Social accountability' is a citizen-centered approach to accountability in government services and schemes. It plays an important role in reducing error, fraud and corruption; ensuring that cash is delivered to recipients regularly, reliably and accessibly; improving policy design; and strengthening state-society relations. Social accountability refers to the steps that governments can take to improve the participation of recipients and broader civil society in accountability initiatives, and the steps that recipients and broader civil society can take to hold governments to account for the delivery of social protection. 

The final webinar in the series considered some aspects of the enabling environment for social accountability in social protection. Specifically, the discussion focused on legal and policy dimensions, and the role of technology.


Isobel Frye, Director, Studies in Poverty and Inequality Institute, South Africa

Tabitha Hrynick, Research Officer, Health and Nutrition Cluster, Institute of Development Studies, University of Sussex

Linda Waldman, Research Fellow, Health and Nutrition Cluster, Institute of Development Studies, University of Sussex


Alice Livingstone, Social Protection Adviser at HelpAge International


The first webinar of the series unpacked the concept of social accountability, explaining the approaches and principles involved and specific considerations needed for its application in the social protection sector. Held on 18 January 2018. 

The second webinar has explored different approaches to social accountability (such as grievance and complaint mechanisms and community committees) and the design principles which strengthen social accountability, sustainability and scale up, and inclusion and accessibility of social accountability mechanisms. Held on 1 March 2018.