A one-stop shop for accessible, transparent and efficient public service delivery: Mongolia

This brief presents the One-Stop-Shop (OSS) in Mongolia. The OSS is a response to the challenge of providing quality social services in Mongolia, the most sparsely populated country in the world.

Starting in 2007 and implemented nation-wide since 2013, the One-Stop-Shops (OSSs) deliver social protection and employment counseling services, as well as notary and banking services at aimag (provincial) and soum (district) levels. Gathering representatives from different government agencies (including social insurance, social welfare, and employment departments), the OSS has offered the Government an opportunity to enhance the legal framework of public service provision and improve accessibility, awareness, and transparency of services provided. Now commonly used by the population, the OSS provides an opportunity for local administrations to improve coordination and the quality of public services provided to their population.