Feedback Channels in Cash and Voucher Assistance: How to Apply Best Practices to CVA

Accountability is at the core of effective humanitarian programming. Establishing mechanisms for sharing feedback is an essential component of managing and adapting any type of program. It can also bring to light issues lost in routine program monitoring. Cash is not inherently more risky than other forms of aid. But, as the humanitarian community implements an increasing volume of programs using cash and voucher assistance (CVA), there is increased scrutiny in accountability and client responsiveness of this modality in particular. It is necessary, therefore, that programs using CVA both reactively and proactively collect feedback throughout the cycle of all humanitarian programs. Much work has been done in the humanitarian field to document best practices in collecting and responding to feedback, particularly covering reactive channels; (see Annex 1: Resource List), so this document will focus on the applicability of best practices specific to CVA