Digital innovations in delivering social protection in rural areas: Lessons for public provisioning during the post-pandemic recovery and beyond (One Pager)

The contributions of digitalisation to social protection have been highlighted by a many authors worldwide. Especially during the COVID-19 pandemic, the ability of digital technologies to lower administrative costs, improve data accuracy, quality and transparency and facilitate monitoring became apparent. However, these technologies may also exacerbate exclusion, especially in rural areas where large segments of the population lack access to information and communication technology (ICT) infrastructure and internet connectivity, and face high costs of technology, low levels of (digital) literacy, weak regulatory frameworks and limited access to services. To better understand the contributions of digitalisation along the social protection delivery chain in rural areas, the Food and Agriculture Organization of the United Nations (FAO) and the International Policy Centre for Inclusive Growth (IPC-IG) examined the experiences of Argentina, Cambodia, Jordan, Morocco, the Philippines, Togo, Turkey, and Uganda.