Think about the last time you had to apply for a public benefit or service like unemployment insurance, childcare or mental health care. In most OECD countries, these processes require knowledge of how to access a benefit, time, patience and a good deal of paperwork. Imagine doing one of these time- and resource-intensive applications under the threat of personal injury to yourself or your children. And maybe you are doing this without a safe place to live, or as you are running out of money. Now imagine having to do all of these public benefit applications under these precarious and extremely stressful circumstances. Read More