From digitisation to platformisation — how social protection schemes can be made more accessible
An SP-ODE can be thought of as a unified, digital platform to access welfare schemes spanning different departments of the government. It is a multi-sided platform, always involving the citizen and the government and, in more mature systems, also, service providers such as insurers, lenders. It provides beneficiaries with an app or a website that makes transparent all social protection benefits they are eligible for.
Further, they must no longer enroll into each social protection scheme individually to get the range of benefits due to them. Simultaneously, governments save money as individual departments migrate to a single, common enrolment process. Read More