Tuesday, May 14, 2024
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Complaints handling system improves social cash transfer operations: Addressing social protection challenges

The United Nations Children’s Fund (UNICEF), with support from the UK’s Foreign, Commonwealth and Development Office (FCDO), is one of the partners supporting the digitization of the Harmonized Grievance Redress Mechanism (GRM) through the call centre and GRM Management Information Systems (MIS). UNICEF Social Policy Officer Tapiwa Zimba says the success and credibility of social protection initiatives like the social cash transfer programme rely on their ability to respond to grievances, both claims and complaints, to ensure the targeted families, such as Nancy’s household, receive livelihood support, build resilience against shocks and get out of extreme poverty. Read More