Slide presentation of the webinar held on 02 December 2021.

Promoting transparency and accountability through Grievance and Redress Mechanisms (GRM) is recognized as a critical tool to drive the success of social protection programmes around the world. As part of the ongoing implementation of the mid-term review of the Malawi National Social Support Programme (MNSSP II), programme stakeholders will explore new ways to improve the existing GRMs so that it enhances the outcomes of each initiative within the MNSSP II. This webinar provided a platform for social protection experts to share regional experiences on social accountability approaches, focusing on best practices for the implementation of GRMs. The objective was to gather ideas to inform further enhancements/ developments for the GRMs of the MNSSP II.