Given the dynamics of socio-economic problems, the creation of an inclusive and easily accessible social security for all has become a priority for all countries. This effort is further justified in light of the low coverage rates in sub-Saharan Africa. Improving both access to, and the quality of, services are concerns that must be addressed to promote social justice.

In recent years, social security organisations have taken concrete action to extend social coverage, facilitate access to rights and strengthen obligations of employers and the insured and improve service quality. These institutions were among the first to deploy a client-oriented approach, to use new technologies and to integrate their programmes to allow, for example, information exchange between different national agencies or to implement international social security agreements. In this context and in response to these emerging trends, the need to reinforce the role of information and communication technology (ICT) in the operations of social security institutions is greater than ever. This capacity enhancement must be in line with the actual needs of the populations and the capabilities of the social security institutions.