Creating the Digital Social Assistance System in Turkey: Integrated Social Assistance Information System (ISAS)


This webinar had simultaneous interpretation in Spanish. 

Talking interoperability is a dialogue series being convened by the Digital Convergence Initiative (DCI) to facilitate in-depth technical conversations around designing for interoperability in the social protection sector. By bringing together digital social protection and technology experts from government agencies, software vendors, system integrators and international organizations, it aims promote peer-based learning and problem solving through:

  • sharing the technical nitty-gritty of how agencies have designed their social protection information systems for interoperability
  • understanding how agencies have tackled the major challenges to interoperability
  • brainstorming potential solutions to remaining bottlenecks

The third session of the dialogue series discussed the experience of the Republic of Turkey building the Integrated Social Assistance System (ISAS). Through the development of ISAS, Turkey standardized, integrated, and converted its previously paper-based social assistance procedures into an electronic system. This harmonized digital platform handles application/registration, eligibility determination, payments, and M&E for all social assistance programmes. It therefore performs a Social Registry function and an Integrated Beneficiary Registry function, while also supporting further operations along the delivery chain. Leveraging the national ID system, the ISAS integrates data from 28 different public institutions and provides 120 web-based services in one easily accessible digital platform.


Ercan Dansuk, Senior Social Protection Specialist, General Directorate of Social Assistance, Ministry of Family and Social Services, Turkey
Ali Demiröz, Head of Social Assistance Applications, General Directorate of Information Technologies, Ministry of Family and Social Services, Turkey
Ahmet Yortanlı , Senior software engineer, Ministry of Family and Social Services, Turkey
Rajiv Chawla, Chief Knowledge Officer and Advisor, National Farmers’ Welfare Implementation Society & Former Additional Chief Secretary, Government of Karnataka, India
Ubah Thomas Ubah, Social Protection Specialist & Co-Lead for Core-MIS, World Bank 

Moderator: Madhumitha Hebbar, Independent Consultant, GIZ