Social Protection Approaches to COVID-19 – Expert advice helpline (SPACE)

Are you representing a government department that is working to deliver social protection responses to COVID-19? Would unbiased expertise and evidence help you make urgent and critical decisions? Are you partnering with a government that you know would be interested in technical support? Social Protection Approaches to COVID-19: Expert advice helpline (SPACE) is here to help you. For more information, also see the flyer on SPACE in English and Spanish

Having already supported response planning in over 20 countries over the last 6 weeks, SPACE is now extending its support to governments to think through how to maintain or adapt existing systems and programmes to meet rapidly growing needs. Through a multi-disciplinary “ask-the-experts” service, SPACE provides a sounding board to plan, challenge, and innovate COVID-19 responses. Advice is independent and unbiased, practical and actionable - drawing upon up-to-date global evidence, relevant experience, tailor-made tools, and a suite of thematic briefing papers to support effective and inclusive decision-making.

SPACE provides leading expertise related to social protection and humanitarian assistance, in the fields of:

  • Shock-responsive social protection, including social insurance;
  • Humanitarian cash;
  • SP linkages to labour markets and informal workers;
  • Economics, financial services, & risk financing;
  • Mobile & digital technologies for delivery of cash;
  • Gender and Inclusion; and
  • Humanitarian and social protection nexus.

How does it work?

After clarifying your key issues, a two-hour call with a team of experts will be held, which will also include a written summary note, recommendations, and follow-up e-mail exchanges. Afterwards, further dedicated expert support can be accessed to provide additional in-depth analysis or more detailed technical recommendations on key issues, where needed.

Who can access SPACE support?

A request to engage with SPACE can be made directly by representatives of relevant ministries or via humanitarian and development partners (INGOs, UN, donors). For the SPACE advice itself, it will be required to have representatives of relevant ministries participating who have a remit to take decisions on social protection responses to COVID-19. The request form itself will prompt for specifics on the working groups you represent and the other ministerial actors or partners you plan on bringing into SPACE calls and follow-up engagement.

How can I contact SPACE?

To request SPACE support please fill this request form.

If you have further questions, please contact [email protected].


SPACE is a joint initiative of DFID’s Better Assistance in Crises (BASIC) and Gender Responsive Social Protection (GSP) programmes and GIZ, funded by UKAid and the German Federal Ministry for Economic Cooperation and Development (BMZ). All costs related to accessing SPACE experts and services are covered by DFID and GIZ.
List of related documents:
1. SPACE Guidance Note on Rapid Expansion of Social Protection Caseloads
2. SPACE Gender and Social Inclusion (GESI) Reference Document
3. SPACE Strategy Decision Matrix
4. SPACE Evaluation Delivery System Matrix
5. SPACE Informal Workers and Social Protection
6. SPACE Useful COVID-19 and Social Protection Materials
7. SPACE Understanding the Economic Impacts of COVID-19 in Low- and Middle-Income Countries: Who, Where, How, and When?
8. SPACE Social Protection and Humanitarian Linkages
9. SPACE Options for rapid delivery (payment) of cash transfers for COVID-19 responses and beyond
10. Programming Guidance: Embedding Localisation in the Response to COVID-19
11. SPACE Social Protection Approaches to COVID-19: Expert advice helpline
12. SPACE Enfoques para la Protección Social en el contexto de COVID-19: Centro de asesoramiento
13. SPACE Strengthening Gender Equality and Social Inclusion (GESI) During the Implementation of Social Protection Responses to COVID-19
14. SPACE Social protection for older people during COVID-19 and beyond
15. SPACE Preparing for Future Shocks: Priority Actions for Social Protection Practitioners in the Wake of COVID-19
16. SPACE Guidance for Framing Case Studies on Social Protection Responses to COVID-19
17. SPACE Value for Money of Social Protection and Humanitarian Cash Transfers in the Context of COVID-19
18. SPACE Programming Options: ‘Cash Plus’ Approaches in the Response to COVID-19
19. SPACE Social Protection in the COVID-19 Recovery: Opportunities and Challenges
We invite you to visit the Social Protection Approaches to COVID-19 - Expert Advice Helpline (SPACE) Stakeholder's profile at