'Social accountability' is a citizen-centered approach to accountability in government services and schemes. It plays an important role in reducing error, fraud and corruption; ensuring that cash is delivered to recipients regularly, reliably and accessibly; improving policy design; and strengthening state-society relations. Social accountability refers to the steps that governments can take to improve the participation of recipients and broader civil society in accountability initiatives, and the steps that recipients and broader civil society can take to hold governments to account for the delivery of social protection. This is a three-part webinar series focused on social accountability in the delivery of social protection.
The first webinar took place on 18 January 2018 and focused on introducing the concept of social accountability through the presentation of recent research on its application in the social protection sector. Presenters from Uganda and Mexico provided civil society and government perspectives on social accountability in social protection.
The second webinar took place on 1 March 2018 and explored different approaches to social accountability in more depth. A government speaker from Zanzibar talked about citizen demand for social protection and the role of community monitoring groups for improving programme implementation. A government speaker from Indonesia introduced their approach called the integrated referral service for social protection.
The third webinar took place on 21 June 2018 considered the enabling environment for social accountability. This includes the role of legal and policy frameworks for social accountability, the willingness and capacity of state actors to respond, and the role of information systems and technology.
Speakers from civil society, government and international specialists have presented their perspectives and experiences of social accountability in social protection.