Training course: ISSA Guidelines on Service Quality


The training course on the ISSA Guidelines on Quality of Services will provide participants with a sound framework that brings together the main considerations on service quality in social security administration. The course will enable participants to improve their skills to integrate the element of quality into planning, delivery and improvement of the different social security services, and to develop a better understanding of iterative cycles and continuous improvement of operational processes. The culture of quality of service is considered as fundamental in an institution to achieve service excellence.

Who can participate

The training course is designed for managers, administrators, experts and staff working in ISSA member institutions and who have a professional interest in the Guidelines covered in this training course.